Terms of service

Privacy Policy for SOLIS HORIZON LTD

1. Information We Collect

1.1 Personal Data
When you use our website, we may process personal data that can identify you as an individual. We process this information to provide our services and fulfill our legal obligations under applicable data protection laws, including the GDPR.

1.2 Data Controller
The data controller responsible for your personal data is:
SOLIS HORIZON LTD
SUITE 302 4 STATION SQUARE
CAMBRIDGE
UNITED KINGDOM CB1 2GE
Email: tijonosarah@gmail.com
Phone: 7588893602

2. Data Processing During Website Visits

When you browse our website, we automatically collect technical information that your browser transmits to us. This data, processed under Article 6(1)(f) GDPR, is essential for website operation and security:

  • IP address

  • Date and time of access

  • Pages visited

  • Amount of data transferred

  • Browser type and version

3. Additional Services and Processing

3.1 Enhanced Services
When you use additional services like creating an account or making purchases, we process further personal data to provide these functionalities and improve your experience.

3.2 Service Providers
We work with carefully selected service providers (such as payment processors and shipping carriers) who process your data under our strict instructions.

3.3 International Data Transfers
For data transfers outside the European Economic Area, we implement appropriate safeguards to ensure an adequate level of data protection.

4. Customer Communications and Accounts

When you contact us or create an account, we store the information you provide, which may include:

  • Name and contact details

  • Login credentials

  • Communication history

  • Optional profile information

5. Purchase Processing

5.1 Order Information
We process order-related data including:

  • Product details

  • Order history

  • Shipping and billing addresses

  • Delivery status

  • Customer service communications

5.2 Payment Processing
We work with secure payment providers to process your payments. Payment data may include:

  • Billing information

  • Preferred payment method

  • Secure payment credentials

6. Cookies and Tracking Technologies

6.1 Cookie Usage
We use cookies and similar technologies to enhance website functionality, security, and user experience. Essential cookies are required for basic operations, while others require your consent.

6.2 Your Choices
You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect website functionality.

6.3 Analytics
We use analytics services like Google Analytics to understand how users interact with our website. You can opt-out through Google's available tools.

7. Data Sharing and Disclosure

We only share your personal data when necessary and legally permitted, including:

  • With trusted service providers under strict data processing agreements

  • With shipping carriers to fulfill your orders

  • When required by law or to protect our legal rights

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Typical retention periods include:

  • Order data: 6 years for tax and accounting purposes

  • Customer account data: Until account deletion is requested

  • Marketing data: Until consent is withdrawn

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including SSL encryption for all data transmissions.

10. Your Rights

You have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request data erasure

  • Restrict processing

  • Data portability

  • Object to processing

  • Withdraw consent

To exercise these rights, please contact us using the details provided in section 1.2.

11. Policy Updates

We may update this privacy policy to reflect changes in our practices or legal requirements. The current version will always be available on our website.

12. Contact Information

For data protection inquiries, please contact:
SOLIS HORIZON LTD
SUITE 302 4 STATION SQUARE
CAMBRIDGE
UNITED KINGDOM CB1 2GE
Email: tijonosarah@gmail.com
Phone: 7588893602